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REFUND POLICY

Last Updated: October 30, 2025

SeLeBox offers digital goods and services such as virtual coins (“Tales Coin”) and premium content. Please review our refund policy carefully.

1. All Purchases Are Final

All in-app purchases are final and non-refundable, except as required by applicable law or if an error occurs (e.g., duplicate transaction).

2. Refund Eligibility

Refunds may be granted if:

  • You are charged multiple times for the same item;
  • A technical error prevented delivery of purchased coins or content;
  • Your purchase was made without authorization (subject to investigation).

Refund requests must be made within 7 days of the transaction.

3. How to Request a Refund

Send an email to support@selebox.com with:

  • Your account email
  • Transaction ID or proof of payment
  • Description of the issue

Refunds will be reviewed within 7–10 business days. Approved refunds will be processed to your original payment method.

4. Ineligible Refunds

We cannot provide refunds for:

  • Digital coins (Tales Coin) that have been used, transferred, or consumed;
  • Coins or items obtained through promotions, bonuses, or events;
  • Account bans or terminations due to Terms of Service violations
  • Purchases made outside of the official SeLeBox app (including third-party sellers, account resales, or unauthorized channels);
  • Accounts that have been banned, suspended, or terminated due to a violation of our Terms of Service.

5. Contact for Billing Concerns